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Andrew J. Price | Technical Blog

Office Servers and Services MVP | Founder of UC and Cloud Day | Founder of Microsoft Cloud User Group

Not all AD Photos showing in Lync Client

Good Morning,

Here is another issue I have come across whereby an AD user Photo is visible in Outlook 2010 but not their Lync Client. The program I have been using to upload the photos is a free download from Exclaimer and Link is given below.

http://www.exclaimer.co.uk/products/outlook-photos/default.aspx

So, the start of my issue is as followed; The user below Naim has a picture uploaded via Exclaimer Outlook Photos but the image is not showing in the Lync Client.

I have had to make a change to the CsClientPolicy for MaxPhotoSizeKB. The statement from Technet about this command is as followed

Indicates the maximum size (in kilobytes) for photos displayed in Lync 2010. Setting the MaxPhotoSize to 0 prevents any photos from being displayed in Lync 2010.

The default value is 30 kilobytes.
I have now increased the value on my Lync Front End Server based on the number of users and average picture size of the Photo Thumbnail (About 20kb per image)
Once the above was actioned I logged out of my Lync Client and logged back in. The users photo was now being displayed
Hope this blog post helps if you are experiencing the same issue.

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