Call Recording for Lync 2013 with Verba – Part 2a Dashboarding and Recording

Hello Readers,

Welcome to Part 2 of my blog post about Verba Call Recording Solution for Lync, This will be the 1st instalment of Part 2 as I will be looking at the Verba Dashboard and giving my honest opinion on the product. After the fun I had in Part 1 I an hoping for a smoother test in Part 2.

Right the Dashboard

It consists of 8 tabs across the top.

Starting with “System Tab” it provides a drop list that consists of ;

  • Log Off
  • Change Password
  • Licence
  • Encryption Keys
  • Database
    • Summary
    • Status
    • Purging
  • Server
    • Session Monitor
  • Event Log

The 1st 4 options are pretty basic so I will skip them and talk about the “Database Tab“. As you can see it is broken up into 3 sub sections Summary, Status and Purging.

Database Summary:

This gives summary information on Users, Groups, Extensions and Call Statistics Summary as shown below;

As this is very earlier in testing there is not a lot of action happening here currently.

Database Status:

This give detailed information on size of the tables within the Verba Database and also the locations of the Database Files. One comment I will make is that the page doesn’t have an export button to dump the data into .csv which might be useful.

Database Purging:

This section allows you delete incorrect database entries based on 3 categories.

finshed calls with recorded media file
Ongoing calls started (Select Number of Hours) before without recorded media file
Ongoing calls started (Select Number of Hours) before with recorded media file.

Now moving on to the “Calls Tab” this is also a drop down list into a number of sections consisting of;

  • My Calls
    • Today
    • This Week
    • This Month
    • Last 1000 Calls
  • Important Calls
  • Private Calls
  • Ongoing Calls
  • Ondemand Calls Buffer
  • Users Calls
    • Today
    • This Week
    • This Month
    • Last 1000 Calls
  • Calls by Recording Server
    • Today
    • This Week
    • This Month
    • Last 1000 Calls
  • Saved Queries

My Calls
You can allow AD Users to access Verba and re-listen to call that they may have made or received.

Importants Calls and Private Calls
Having not put a lot of call recording through the system. I cannot give a lot of information about these two area. They give the function of checking live and archived calls on the system and you specify the call layer within each area as shown below

Ongoing Calls
Allows to view all active calls (if your the administrator of course) or if you are the user, your active call.

Ondemand Calls Buffer
Allows you to view calls for All Users or just My Calls –> I currently don’t have much data within Verba to give in depth information

Users Calls
Allows you view Calls of users via Today, This Week, This Month. Last 1000 Calls –> As AD integration not configured yet I am unable to get any stats from this section

Calls by Recording Server
Allows you view all call that have gone through the Call Recording Server. So all my tests calls can be found within in the section

Saved Queries
Explains itself, any queries you configure are shown in this section.

Now moving on to the “Search Tab” this is an actual page.

This page allows you to search the CR Server for calls via Time of the Day, Number, User and you can also export the information into Excel, CSV, PDF and if your feeling greedy all 3.

This concludes Part 2a

Call Recording for Lync 2013 with Verba – Part 2b Dashboarding and Recording. Discussing Administration Tab for Verba.

Leave a Reply

Your email address will not be published. Required fields are marked *